Help Center
Answers, before you even land on hold
Search below or browse by topic — tracking, plans, payouts, and your account.
General
TraceBag reads directly from airport baggage-handling scan data across 640+ partner airports, rather than relying only on flight status. That means you see bag-level movement — check-in, transfer, and arrival scans — even when your airline's app only shows the flight as "landed."
No installation required. TraceBag works entirely from your browser on desktop or mobile — register your bag and tracking ID, and view updates from any device.
We currently have direct data partnerships covering 640+ airports across 180+ countries, including every major international hub. Coverage is expanding monthly — check the tracking page to confirm your route.
Tracking
Your tracking ID is printed on the receipt given at bag check-in, and is also sent to your registered email in the format TB- followed by 10 to 12 digits, e.g. TB-202607310012.
Scans typically happen at check-in, security sortation, each transfer, and arrival, so gaps of a few hours during a flight are normal. If it's been more than 6 hours past your scheduled arrival with no update, contact support and we'll open a trace directly with the airline.
Yes — our Luggage Protection and Bundle Assistance plans provide PIR registration and tracking support for every checked bag on your booking, not just one.
Plans & Billing
We don't currently offer a free tier. Luggage Protection starts at ₹450 per person and Bundle Assistance at ₹1,299 per person, covering you before anything goes wrong on your trip.
No — TraceBag provides assistance, guidance, and claim support. The actual compensation or reimbursement is determined by the airline or insurer according to their own policies and applicable regulations.
Plans can be cancelled for a full refund any time before your trip's registered start date. Reach out to our support team and we'll process the cancellation.
Claims & Support
Luggage Protection and Bundle Assistance members can start a claim anytime through our contact page — our recovery specialists take it from there, coordinating directly with the airline on your behalf.
Bundle Assistance members get free pathology tests on selected diagnostic tests, plus discounts on additional pathology services through our partner diagnostic network.
Bundle Assistance members get access to 24×7 Global Travel Assistance for urgent cases. All other members can reach us through the contact form or support email, with priority given to urgent baggage or flight cases.
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