Refund Policy
When you're eligible for a refund, how long it takes, and how to request one.
Last updated: July 1, 2026
1. Overview
We want every member to feel confident purchasing a TraceBag plan. This policy explains when a refund is available, how long it takes, and what isn't covered. It applies to Luggage Protection, Flight Disruption Assistance, Bundle Assistance, and Overseas Medical Claims Assistance.
2. Eligibility for a Refund
You may request a full refund of your plan fee if:
- The request is made before your trip's registered start date, and
- No assistance has yet been availed under the plan (for example, no PIR registration support, claim filing, roadside dispatch, or medical claims coordination has been initiated), and
- All applicable rules and terms in our Terms & Conditions have been followed correctly at the time of purchase and cancellation.
If assistance has already been initiated on your case, only the unused portion of the plan (if any) may be considered for a partial refund, at TraceBag's discretion.
3. Refund Timeline
15–20 Business Days
Once your refund request is verified and approved, we process refunds within 15 to 20 business days, provided all rules and terms have been followed correctly. Bank and payment gateway processing times may add a few additional days before the amount reflects in your account.
4. Non-Refundable Cases
The following are not eligible for a refund:
- Plans where assistance has already been availed, a claim has been filed, or a case has been opened with an airline, hospital, or insurer on your behalf.
- Alternate flight tickets, legal charges, or other travel costs paid in advance by the member — these are payable directly to the respective service provider and are outside TraceBag's refund process.
- Overseas Medical Claims Assistance once our team has begun coordinating with the insurer or hospital on a specific case.
- Requests made after your trip's registered start date has passed.
- Memberships cancelled or suspended due to a breach of our Terms & Conditions.
5. How to Request a Refund
To request a refund:
- Contact our support team via the contact page or email support@tracebag.in.
- Share your booking ID (for example, TB-BK-123456), the plan purchased, and the reason for cancellation.
- Our team will verify your eligibility against this policy and confirm the outcome by email, typically within 2–3 business days of your request.
6. Refund Method
Approved refunds are credited back to the original payment method used at the time of booking. TraceBag does not process refunds in cash or to a different account or card.
7. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by email or through a notice on our website, and the "Last updated" date above will reflect the most recent revision.
8. Contact Us
For any refund-related question, reach us at support@tracebag.in or through our contact page.