Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your purchase and use of any TraceBag membership or assistance plan, including Luggage Protection, Flight Disruption Assistance, Bundle Assistance, and Overseas Medical Claims Assistance. By purchasing a plan or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not purchase or use our services.

2. Definitions

• "TraceBag", "we", "our", "us" refers to TraceBag Global Baggage Care and its assistance service.
• "Member", "you" refers to the individual who has purchased a TraceBag plan.
• "Plan" or "Membership" refers to any of the assistance services described on our Plans page.
• "Assistance Partner" refers to third parties such as airlines, hospitals, insurers, or roadside service providers that TraceBag coordinates with on a member's behalf.

3. Membership & Eligibility

TraceBag plans are available to individuals travelling within India or internationally. A member must provide accurate personal, travel, and payment details at the time of purchase. TraceBag reserves the right to refuse or cancel a membership where information provided is found to be false or misleading.

4. Services Offered

TraceBag currently offers the following plans, each described in full on our Plans page:

• Luggage Protection — lost & delayed baggage assistance, 24×7 tracking support, and PIR registration guidance.
• Flight Disruption Assistance — support for cancellations, delays, overbooking, and denied boarding, including alternate flight booking and legal claim assistance.
• Bundle Assistance — a membership combining luggage tracking, flight disruption support, domestic roadside assistance, health & wellness benefits, and 24×7 global travel assistance.
• Overseas Medical Claims Assistance — claims support for medical emergencies while travelling abroad, priced on a per-case basis.

Services are limited to assistance, guidance, and coordination as described for each plan; they do not constitute insurance, legal representation, or a guarantee of any specific outcome.

5. Member Responsibilities

As a member, you agree to:

• Provide complete, accurate, and up-to-date information when purchasing a plan or filing a claim.
• Submit all requested documentation (such as PIR reports, medical records, or airline correspondence) promptly to avoid delays in assistance.
• Pay any advance travel, ticket, legal, or related service charges not covered under your membership or a promotional offer.
• Use TraceBag's services only for genuine, personal travel-related assistance needs.

6. Payments & Pricing

Luggage Protection, Flight Disruption Assistance, and Bundle Assistance are offered at a fixed, one-time, per-person price as listed on our Plans page. Overseas Medical Claims Assistance is quoted individually based on your trip and circumstances. All prices are in Indian Rupees (₹) unless stated otherwise and are payable in full at the time of booking.

7. Nature of Assistance — Not Insurance

TraceBag is a travel assistance and facilitation service. We are not an insurance company, and our plans are not insurance policies. Where a plan involves coordinating with an airline, hospital, or insurer, any compensation, reimbursement, or settlement is determined solely by that third party, in accordance with their own conditions of carriage, policy terms, and applicable regulations. TraceBag's role is limited to guidance, coordination, and claim-filing support.

8. Limitation of Liability

TraceBag will make reasonable efforts to provide timely and effective assistance. However, we are not liable for delays, losses, or damages caused by airlines, hospitals, insurers, government authorities, or other third parties beyond our control. Our total liability in connection with any plan is limited to the amount paid by the member for that plan.

9. Cancellation & Refunds

Members may cancel a plan and request a refund subject to our Refund Policy. Refunds, where approved, are processed within 15–20 business days, provided all applicable rules and terms have been followed.

10. Termination of Membership

TraceBag may suspend or terminate a membership if a member provides false information, misuses the service, or breaches these Terms. In such cases, no refund will be due for services already rendered or claims already in process.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of TraceBag's services will be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. Material changes will be communicated by email or through a notice on our website, and the "Last updated" date above will reflect the most recent revision.

13. Contact Us

Questions about these Terms can be directed to support@tracebag.in or through our contact page.