Privacy Policy

1. Introduction

TraceBag ("we," "our," or "us") provides real-time baggage tracking and protection plans for travelers. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the choices available to you.

By using TraceBag, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, flight and baggage tag details, and payment information for paid plans.

• Account details: name, email, phone number, and password.
• Travel details: flight numbers, baggage tag IDs, and airport check-in data.
• Payment details: processed securely through our payment partners; we do not store full card numbers.
• Usage data: pages visited, device type, and general location derived from IP address.

3. How We Use Your Data

We use collected information to provide and improve our tracking and protection services, including:

• Matching your baggage tag to live airport scan data.
• Sending delay, transfer, and delivery notifications.
• Processing claims and payouts under your selected plan.
• Responding to support requests and improving our help resources.
• Detecting and preventing fraudulent claims or account misuse.

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used. You can control cookies through your browser settings; disabling them may limit some features, such as staying logged in between visits.

5. Third-Party Sharing

We share information only where necessary to deliver our service:

• With airline and airport partners, to retrieve baggage scan status.
• With payment processors, to complete plan purchases and payouts.
• With service providers who support our infrastructure, under confidentiality obligations.
• When required by law, regulation, or a valid legal request.

We do not sell your personal information to third parties.

6. Data Security

We use encryption in transit and at rest, access controls, and regular security reviews to protect your information. No method of transmission or storage is 100% secure, and we continually work to improve our safeguards.

7. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.

8. Children's Privacy

TraceBag is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or through a notice on our website, and the "Last updated" date above will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach us at support@tracebag.in or through our contact page.